steam cannot verify login information for purchase

Please make sure your game has installed the latest update. This issue has been addressed with the latest update! If your game has been updated and still experiences this issue, double check that your device is on macOS 10.14.6 or later, then submit your System Profile and a screenshot of any errors you see in a bug report to us here. Please follow the instructions in this article from Steam to do so.

If the above does not work, you may need to reinstall Steam entirely.

After following the steps above, make sure to reinstall Civilization VI from your Steam library as well.

Make a back up of any saves you'd like to keep.

~/Library/Application Support/Sid Meier's Civilization VI/.

Paste the following filepath into the drop down text box:.

Select ' Go' from the menu bar at the top of the screen.

Follow the steps below to manually delete your game's files:.Launch your game once it has reinstalled to see if the issue still occurs.Once your game is finished uninstalling, select the blue 'I nstall' button to reinstall.In the pop up menu, hover over Manage, then select ' Uninstall'.Go to your Steam library, then right click on Sid Meier's Civilization VI.After clearing your cache, reinstall Civilization VI.In the Preferences menu, select Downloads, then select Clear Download Cache.Open Steam, then from the menu bar at the top of your screen select Steam, then Preferences.To clear your download cache, follow these steps:.Clear your download cache, then reinstall your game.

Open Steam, then from the menu bar at the top of your screen select Steam.To verify Steam is up-to-date, follow these steps:.Once your game's files have been verified, try launching the game.In the menu that opens, select the Local Files tab, then select ' Verify Integrity of game files.'.Open your Steam library, right-click on Sid Meier's Civilization VI, then select Properties.To verify your game, follow these steps:.Verify your game files and check that Steam is up-to-date.If you are encountering any errors or crashes when trying to launch Civilization VI through Steam, please double check that your device meets the system requirements, then follow the troubleshooting steps below:

Steam cannot verify login information for purchase